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UZA@home, the patient portal of the UZA

UZA@home, the patient portal of the UZA

FR | NL

Terms of use and privacy

Your healthcare provider invites you to create an account on the UZA@ home patient portal. By creating an account, you confirm that the UZA may share data with you, as a patient, via the UZA@ home platform. Data that you, as a patient, share via the platform may be processed by the UZA in the same way as other data in the context of the care that the UZA provides to you as a patient. Read the complete privacy statement of the UZA here (NL). For more information and questions, please contact dpo [at] uza [dot] be.

What is UZA@ home?                                                                                                                         

The patient portal of the UZA supports and guides you during your care programme in our hospital. Together with our healthcare providers, you can follow all the steps of your treatment and recovery process online. Keep track of your parameters on a regular basis, read all the information when it suits you and prepare for your hospital visit optimally from a distance.

How do I log in to UZA@ home?

To register for the first time on UZA@ home, you will receive a text message from UZA in advance.

  1. Click here to create an account.
  2. Choose 'Log in with eHealth'.
  3. Log on with a digital key (e.g. eID card reader or itsme® app). This guarantees that your data is protected to the maximum extent.
  4. You are now logged in to UZA@ home.

I have problems logging in with a digital key. 

Prepare for your consultation or admission: check in online via UZA@ home

Do you have an upcoming appointment at the UZA? Please check in beforehand via UZA@ home. Online check-in allows you to avoid queues and progress quickly to reporting for your appointment. This way you also contribute to your own safety and the safety of our staff and other patients. Are you experiencing problems with online check-in? Don't worry, you can still check in at the hospital.

How do I check in online?

  1. Two days before your appointment you will receive a text message with a box code. Read here how to log in to UZA@ home.
  2. A questionnaire will also be open for you at UZA@ home two days before your appointment.
  3. Fill in this questionnaire to check in online.
  4. You will receive a confirmation via your UZA@ home inbox.
  5. Follow the instructions in your confirmation message.


Making your way quickly and safely through the UZA: a few measures explained

  • Always come through the main entrance. You will pass a check-in point here. Disinfect your hands and wear a face mask.
  • Wear your own face mask when you come to the UZA. Children up to the age of 12 do not have to wear a face mask. This also applies to people with a disability who, due to their disability, cannot wear a face mask.
  • Come to your appointment on time, but not too far in advance. That way you will get through the check-in process easily and we can maintain social distancing.
  • Do you need a companion? Only if it is really necessary, you can only bring one companion. Children can be accompanied by one parent. 

If you have any questions about your appointment, please call the medical department where you have an appointment.

Discover all the measures the UZA takes to guarantee your safety and the safety of our employees.

I have a teleconsultation via UZA@ home

If your consultation is not taking place in the hospital, but via teleconsultation, you can make the call via UZA@ home.

  1. When your teleconsultation is scheduled, you will receive a text message with a box code. Read here how to log in to UZA@ home.
  2. 15 minutes before your appointment, you will receive a text to open your teleconsultation via UZA@ home.
  3. Click on 'Enter call' in UZA@ home to start the call. 
  4. Click on 'Click to Start Video Chat' to turn on your camera on your smartphone, tablet or computer. 
  5. Wait until your healthcare provider joins the call.
  6. After your consultation, click on 'Exit call'.

Need help?

Logging in with a digital key

  • For the time being, patients between the ages of 0 and 5 cannot register digitally in the UZA@ home. They can register for their appointment together with their accompanying person at the kiosks in the entrance hall of the UZA.
  • Patients between 6 and 11 years old can register with their Kids-ID or other key (excl. Itsme®-app).
  • Patients between 12 and 17 years old can register with their eID or other key (excl. Itsme®-app).
  • Foreign patients (without a Belgian national number) cannot yet log on digitally in UZA@ home. They can register for their appointment at the kiosks in the entrance hall of the UZA. Do you, as a foreign patient, already have an UZA@ home account? Then you can still access your account with the unique box code you received when you first logged in. Contact the UZA@ home support team if you have any questions about this.
Read frequently asked questions via https://sma-help.bosa.belgium.be/en.
 
If you experience problems logging in with a digital key, please contact the eHealth helpdesk via support [at] ehealth [dot] fgov [dot] be or +32 (0)2 788 51 55 (Mon-Fri: 7 am - 8 pm). 

Technical problems with UZA@ home

For technical assistance, please contact the UZA@ home support team via support [dot] uzaathome [at] uza [dot] be. Our support team is available on weekdays from 9:00 to 12:00 and from 13:00 to 17:00.

Deze informatie werd laatst aangepast op donderdag 04 maart 2021 - 09:03
Auteur(s): Team

Terms of use and privacy

Please read the terms of use and privacy before creating an account at UZA@ home.