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UZA@home, the patient portal of the UZA
UZA@home, the patient portal of the UZA
Terms of use and privacy
Your healthcare provider invites you to create an account on the UZA@ home patient portal. By creating an account, you confirm that the UZA may share data with you, as a patient, via the UZA@ home platform. Data that you, as a patient, share via the platform may be processed by the UZA in the same way as other data in the context of the care that the UZA provides to you as a patient. Read the complete privacy statement of the UZA here (NL). For more information and questions, please contact dpo [at] uza [dot] be.
What is UZA@ home?
The patient portal of the UZA supports and guides you during your care programme in our hospital. Together with our healthcare providers, you can follow all the steps of your treatment and recovery process online. Keep track of your parameters on a regular basis, read all the information when it suits you and prepare for your hospital visit optimally from a distance.
What advantages does UZA@ home offer you?
Read your medical record
Via UZA@ home, you can consult your medical record at any time. It contains, among other things, your lab results, documents and allergies. Let our care providers know if any information is incorrect or incomplete. This is how we build your integrated record together.
You can read the part of your medical record that is understandable to you. Your healthcare provider will see a more extensive version of your dossier.
Prepare your operation or consultation
Before your (pre-operative) consultation, fill in a questionnaire online. This will allow you and your care provider to prepare optimally for your consultation or procedure. Do you have to fill in a pre-operative questionnaire? Then you will receive an invitation in advance by e-mail to fill in the questionnaire via UZA@ home.
An overview of your appointments
Check via UZA@ home which consultations and procedures are planned for you. Also read how you can prepare for your appointment.
Tele- and videoconsultation
Consultations that do not have to take place in the hospital can be conducted by tele- or video-consultation. No overcrowded waiting rooms and it saves you a trip to the UZA. Read below how to dial in to a tele- or videoconsultation (under 'frequently asked questions').
Telemonitoring
You can pass on vital parameters up to several times a day via devices that are connected to UZA@ home. The data is sent directly to UZA@ home, allowing your caregiver to remotely monitor your health condition. This way, you can stay in your home environment under the continuous supervision of a medical team.
Prepare for your consultation or admission: check in online via UZA@ home
Do you have an upcoming appointment at the UZA? Please check in beforehand via UZA@ home. Online check-in allows you to avoid queues and progress quickly to reporting for your appointment. This way you also contribute to your own safety and the safety of our staff and other patients. Are you experiencing problems with online check-in? Don't worry, you can still check in at the hospital.
How do I check in online?
- Two days before your appointment you will receive a text message with a box code. Read below how to log in to UZA@ home.
- A questionnaire will also be open for you at UZA@ home two days before your appointment.
- Fill in this questionnaire to check in online.
- You will receive a confirmation via your UZA@ home inbox.
- Follow the instructions in your confirmation message.
Frequently asked questions (FAQ)
How do I log in to UZA@ home?
To register for the first time on UZA@ home, you will receive a text message from UZA in advance.
- Click here to create an account.
- Choose 'Log in with eHealth'.
- Log on with a digital key (e.g. eID card reader or itsme® app). This guarantees that your data is protected to the maximum extent.
- You are now logged in to UZA@ home.
I have problems logging in with a digital key (eHealth).
- For the time being, patients between the ages of 0 and 5 cannot register digitally in the UZA@ home. They can register for their appointment together with their accompanying person at the kiosks in the entrance hall of the UZA.
- Patients between 6 and 11 years old can register with their Kids-ID or other key (excl. Itsme®-app).
- Patients between 12 and 17 years old can register with their eID or other key (excl. Itsme®-app).
- Foreign patients (without a Belgian national number) cannot log on digitally in UZA@ home with eHealth, but have to sign an informed consent (IC) on site at the UZA to get digital access with a box code. Ask the medical assistant for more info.
Read frequently asked questions via https://sma-help.bosa.belgium.be/en.
If you experience problems logging in with a digital key, please contact the eHealth helpdesk via support [at] ehealth [dot] fgov [dot] be or +32 (0)2 788 51 55 (Mon-Fri: 7 am - 8 pm).
How do I sign up with Itsme®?
I have lost the PIN code of my eID.
Lost the pincode of your eID? Check the information on www.ibz.rrn.fgov.be/nl/identiteitsdocumenten/eid/aanvraag-pincode/.
I have a teleconsultation via UZA@ home
If your consultation is not taking place in the hospital, but via teleconsultation, you can make the call via UZA@ home.
- When your teleconsultation is scheduled, you will receive a text message with a box code. Read here how to log in to UZA@ home.
- 15 minutes before your appointment, you will receive a text to open your teleconsultation via UZA@ home.
- Click on 'Enter call' in UZA@ home to start the call.
- Click on 'Click to Start Video Chat' to turn on your camera on your smartphone, tablet or computer.
- Wait until your healthcare provider joins the call.
- After your consultation, click on 'Exit call'.
Technical problems with UZA@ home
For technical assistance, please contact the UZA@ home support team via support [dot] uzaathome [at] uza [dot] be. Our support team is available on weekdays from 9:00 to 12:00 and from 13:00 to 17:00.
Terms of use and privacy
Please read the terms of use and privacy before creating an account at UZA@ home.
