UZA@home, the patient portal of the UZA

To register for the first time on UZA@home, you will receive a text message from UZA in advance.

1. Click here to create an account.
2. Choose 'Log in with eHealth'.
3. Log on with a digital key (e.g. eID card reader, itsme® or MyGov.be). This guarantees that your data is protected to the maximum extent.
4. You are now logged in to UZA@home.

Patients without a Belgian national number can log on to UZA@home using a box code. For reasons of privacy and protection of your patient data, you must first come to the UZA:

1. Ask to register for UZA@home at the UZA entrance  reception desk.
2. You sign an informed consent in which you confirm your mobile number and grant permission to UZA to use this number.
3. A few days later, you will receive your personal box code by SMS. This allows you to log in to UZA@home.

Combine your request for a box code with your appointment at the UZA. That way you won't have to drive to the UZA an extra time.

As a parent or guardian of a minor (under 16 years of age), you can also log in to your child’s profile using your own eID, Itsme® or MyGov.be. To do so, follow the same procedure as if you were logging in for yourself.
 

You can access the records of your children aged 16 or over and of other people if you have the relevant mandate (mandate type ‘Management of health data’).
You can arrange this mandate in two steps. First, the mandator grants you the mandate; then you accept it.

The mandator grants the mandate:

1. Go to the CSAM mandate portal and click on ‘Manage my healthcare mandates’
2. The mandator logs in ‘in their own name’ to the online government portal (’Citizen’ profile)
3. Create a new mandate (mandate type “Management of health data”). To do this, you will need the national registration number, name and address of the person to whom you are granting the mandate.
4. You, as the authorising party, and the person who will receive the mandate will be notified of this via eBox, provided you entered both of your email addresses on the CSAM Mandate Portal.

The person receiving the mandate (mandate holder) accepts it as follows:

1. Go to the CSAM Mandate Portal and click on ‘Manage my healthcare mandates’
2. The person receiving the mandate must log in ‘in their own name’ to the online government portal (using the ‘Citizen’ profile)
3. Accept the mandate that has been granted to you

Yes, the app for Android/iOS also works on your tablet.

Yes, you can set UZA@home push notifications to appear as ‘discreet notifications’ on your screen. This means the content of the notification is never shown; only the app from which the notification originates is displayed. Read below to find out how to set this up: 

For Android devices

1. Open Settings and go to Notifications.
2. Tap App settings and select the UZA@home app.
3. Select the notification type and choose Hide content.

For Apple devices  

1. Go to Settings > Apps.
2. Select the UZA@home app and choose Notifications.
3. Go to Show previews and select Never. 

Do you have an UZA@home account? Then you can use the app to make appointments and see which consultations are planned for you. Planned (day) admissions are not yet included in the overview in this version of the UZA@home.

Consulting appointments via UZA@home

At the top of the home page, go to “Services”. Click on “My appointments”.  Here you will find an overview of all appointments booked for you.

Making appointments via UZA@home

At the top of the home page, go to “Services”. Click on “Schedule new appointment”.  

You can plan an appointment in three ways:

• Enter your reason for visiting
• Search for a specific healthcare provider
• Go to the specialism you want to make an appointment for

If your consultation is not taking place in the hospital, but via video consultation, you can make the call via UZA@home.

1. When your video consultation is scheduled, you will receive a pop up message from UZA@home.
2. 15 minutes before your appointment, you will receive a text to open your video consultation via UZA@home.
3. Click on 'Enter call' in UZA@ home to start the call.
4. Click on 'Click to Start Video Chat' to turn on your camera on your smartphone, tablet or computer.
5. Wait until your healthcare provider joins the call.
6. After your consultation, click on 'Exit call'.

1. On the homepage of UZA@home, under the 'Services' tab, click on 'My meal choice'.
2. Select a day and a meal time. Click on a blue icon for breakfast, afternoon or evening. You can always select for five days ahead. (Grey: You can no longer make a choice. The time for doing so has expired; Blue: proposed meal, but you have not yet made your own choice; Green: you have correctly entered your choice yourself)
3. Scroll down to read the proposed menu. If you agree with the proposal, click on the blue bar 'Order menu of the day' at the bottom.
4. If you want to customise the menu, click on 'Compose your menu' at the top right. Choose from the different ranges. Then click on 'View and confirm your menu'. If you agree with the menu you have created, click 'Order menu'. If you still want to make a change, click 'Adjust menu'.
5. Remember to always confirm.

If you are on a diet, the dishes are adapted to your diet. If your diet changes, your previous choices are lost and you need to enter your new choices.