Here you can find an explanation about the invoice you receive and the costs.

When will I receive the invoice?

Approximately 6 weeks after the end of the month in which you left the hospital, you will receive the hospital invoice ('extract of the nursing note') from UZA. For example, if you were discharged in early June, you can expect the invoice in mid-August.

If you stay in the hospital for a longer period, you will receive an invoice for each period of 30 days of stay.

Who pays for what?

If you are affiliated with a Belgian health insurance fund, they will cover the majority of the costs. For the expenses that are not covered by the health insurance fund, you can submit a reimbursement request to your hospitalization insurance.

What if you are not affiliated with a Belgian health insurance fund? Read more about billing for patients not affiliated with a Belgian mutual insurance company. (Dutch)

When and how should I pay the invoice?

The payment of your invoice must be made within 30 days of receipt.

To reduce paperwork, you can now also pay your UZA invoice online via Doccle or POM. Read more about how to do this (Dutch).

Here you can find the payment terms of UZA (Dutch).

Do I need to pay a deposit?

• No: If you are affiliated with a Belgian health insurance fund or a European (EU) health insurance or can provide a payment commitment from an insurance company.
• Yes: In all other cases. The size of the deposit is determined individually and depends on the length of stay and the procedure. You pay the deposit at the central registration (entrance hall) with Bancontact.

Preparation of the hospital invoice

The preparation of a hospital invoice is legally determined. The majority of the costs are covered by your health insurance fund. For the expenses that are not covered by the health insurance fund, you can submit a reimbursement request to your hospitalization insurance.

Questions, complaints, or payment issues: financial department

If you have questions, complaints, or payment issues, please contact the financial department (debtors administration):

Phone: +32 (0)3 821 31 28 (on weekdays from 9 am to 12 pm). 
Email: facturen [at] uza [dot] be