Coronavirus COVID-19

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Visitation at the UZA: as from 12 August 2021

Visitation at the UZA: as from 12 August 2021

To ensure that everything goes smoothly and safely, prepare your visit well. Please take the necessary precautions and respect the rules.

Visiting policy (as from 12 August 2021)

Visitors

As from Thursday August 12, each hospitalized patient can receive one designated visitor as from day one. 

  • Always register your visit in advance via our online form. You can book up to 1 day in advance. Ask for help from a friend or family member if necessary. Still having trouble registering online? Ask an UZA receptionist to register on the spot.
     
  • One child (<16 years) is allowed to visit his/her parent or guardian if accompanied by the designated visitor. Children do not need to register online in advance, but do so on site at the kiosks in the entrance hall.
     
  • Visiting hours: Visitors are welcome on weekdays between 4 p.m. and 7 p.m. and on weekends/public holidays between 3 p.m. and 7 p.m.

For some patients and departments alternative rules will apply for visiting: you can find the exceptions here.

Companions

  • Patients who come for consultation may bring one companion.
  • Are you coming for a (day) admission? If necessary, one supervisor can accompany you to the nursing ward or service where you have an appointment. Afterwards we ask your company to go back home.

 

General rules for visiting

Register your visit in advance

Are you planning to visit your loved one at our hospital? Please register your visit in advance.

  1. Your loved one wears an identification bracelet with a unique 11-digit code (starting with ‘20’ or ‘21’). You will need this code to register your visit. Is your loved one unable to provide his / her admission number? Please contact the nursing unit where your loved one is staying.
     

  2. Go to https://checkinonline.uza.be to register your visit.
     
  3. Fill in the form completely (admission number and personal details) and choose the desired visit date. You can book up to 1 day in advance.
     
  4. Please answer a few questions regarding your health and submit the form.
     
  5. We will process your request immediately and verify if the visit you requested is possible.
      
  6. If your application has been approved, you will receive a confirmation and QR-code by email. Bring the code (printed or on smartphone) and your e-ID with you on the day of your visit and show them to the reception staff at the access control.
      
  7. The code you receive is only valid for the chosen date. If you want to plan another visit on another day, you will have to register online again to receive a new code.

Other guidelines for visitors

  • As a visitor/guide you enter through the main entrance of the UZA and pass our check-in. Register with one of our employees at the access control.
  • Wear your own face mask (as of the age of 10) when you visit and keep it on during your visit. The patient will also wear a face mask during visits. Exception: disabled persons who, due to their disability, cannot wear a mouth mask.
  • Always keep 1.5 metres’ distance, also in the room. 
  • Disinfect your hands regularly, especially upon entering and leaving the room.
  • Do not use the toilet in the room. Use one of the public toilets in the hospital (e.g. in the entry hall).

Important 

  • Were you recently in a risk area? (previous 14 days)
  • And/or did you have contact with a person (potentially) infected with COVID-19?
  • And/or are you showing any COVID-19 symptoms?

Then postpone your visit to the UZA to protect your loved ones and other patients.

Additional and alternative visiting rules

Maternity 

  • Partner is welcome any time. If the partner is not present, an extra (designated) person is welcome at all times. You do not have to register your visit online, you will receive an access pass from the nursing unit where your loved one is staying.
  • The new baby's brothers and sisters (< age 16) are welcome during the visiting hours (under supervision of the partner or designated person). 
  • Other visitors are currently not allowed to visit. 

Paediatrics

  • Both parents/guardians are welcome any time. You do not have to register your visit online, you will receive an access pass from the nursing unit where your loved one is staying.
  • Brothers and sisters (< age 16) are welcome during the visiting hours (under supervision of a parent or guardian). 
  • Other visitors are currently not allowed to visit. 

Neonatology 

  • Both parents/guardians are welcome any time. If only 1 parent/guardian is present, an additional (designated) person is welcome at all times. You do not have to register your visit online, you will receive an access pass from the nursing unit where your loved one is staying.
  • The new baby's brothers and sisters (< age 16) are welcome during the visiting hours (under supervision of a partent or guardian). 
  • One other visitor (always the same) is welcome during the visiting hours. 

Intensive care

  • Adult Intensive Care Unit: no visitors allowed. Our caregivers will contact the designated contact person on a daily basis to discuss the patient's medical condition. Exceptions are possible in consultation with the treating team.
  • Both parents are welcome at any time for children in intensive care (INZO4 / PICU). You do not have to register your visit online, you will receive an access pass from the nursing unit where your loved one is staying. Brothers, sisters and other visitors are not allowed to visit.

Urgent visits

  • If visits cannot be postponed, contact the nursing unit where the patient is staying. We will then look for the most suitable option together.

Last moments with your loved ones & greeting

  • One relative can stay the night to spend his/her last moments with a patient.
  • In addition to the general visiting hours, a short farewell visit of important relatives (partner, parents, children or in exceptional cases a close friend) is allowed once. Max. 2 people at the same time (exception intensive care: 4 people).

Greeting: nursing unit/intensieve care

Greeting at the nursing unit/intensive care is possible in consultation with the concerned department and the attending physician (possible up to 2 hours after death).

  • Nursing unit: a maximum of 2 people at the same time
  • Intensive care: up to 4 people at the same time

Greeting: morgue

As a relative, you can come to the morgue to have one final greeting at the following moments, only after making an appointment by telephone (+32 3 821 49 39):

  • Monday to Friday: from 2 p.m. to 5.30 p.m.
  • Saturday: from 9 a.m. to 1.30 p.m.
  • Sundays and holidays: from 9 a.m. to 12 p.m.

On the day of your appointment, report to the reception desk in the entrance hall and from there you will be accompanied by a mortuary employee (in groups of no more than 2 people). 

Patients with (suspected) COVID-19

  • No visits are currently possible for patients who were admitted with (suspected) COVID-19.
  • Read more about how to stay connected with your loved ones below. 

Stay connected

Staying connected remains essential. Fortunately, there are other ways to keep in touch with your loved one and to support them.

For example, you can pay each other a virtual visit via Skype, FaceTime or the like. We have recently welcomed 4 new robot colleagues to the wards that enable patients to make video calls with their family and friends.

Restaurant and shops

Temporary opening hours:

  • Shop & Go Delhaize: weekdays from 8:30 am to 8:00 pm, weekends from 12:00 pm to 6:00 pm
  • Souvenir shop: weekdays from 9:00 am to 4:00 pm, weekends closed
  • Cafeteria: weekdays from 8:00 am to 7:00 pm, weekends and holidays 12:00 pm to 6:00 pm (max. 4 people per table)
  • Sandwich bar: weekdays from 8:30 am to 3:00 pm

 

We are using extra employees to avoid long queues. Always keep sufficient distance in the queue.

Laatst aangepast: 30 november 2021
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