Coronavirus COVID-19

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Consultations at UZA

Consultations at UZA


Do you have an upcoming consultation at UZA? Please read this information carefully for a comfortable and safe stay at our hospital. 

Will my appointment take place? 

Your treating physician will make an accurate assessment of whether: 

  • your appointment at the UZA itself can go ahead;
  • your appointment can be replaced by a telephone appointment or a video consultation;
  • your appointment can be postponed. 

We will notify you by telephone if your appointment has been postponed or can be replaced by a telephone or video consultation. If you do not receive a call from us, your appointment will take place as scheduled at the UZA.

If your appointment was cancelled in the past few weeks, we will contact you to schedule a new one. 

You do not have to contact us by telephone yourself. 

Precautionary measures

We are taking extra precautions to ensure that your consultation, procedure or investigation can be conducted safely. Read these carefully before coming to the UZA.

Check in at home via UZA@Home

Do you have an upcoming appointment at the UZA? Please check in beforehand via UZA@home, the online patient portal of UZA.

Two days before your appointment you will receive a text with a unique code. Use this code to log in to your UZA@home account.

Online check-in allows you to skip waiting lines and to easily pass the check-in. This way you also contribute to your own safety and the safety of others. 

Here you can find out how to check in via UZA@home.

Coming to the UZA

  • Arrive on time, but not too far in advance. 15 minutes before your appointment is sufficient. This will enable you get through check-in smoothly and will allow us to guarantee sufficient physical distance.
  • Come alone or - only if necessary - with a maximum of 1 companion. Children can be accompanied by one parent. 
  • Wear your own face mask when you come to the UZA (exceptions: children up to 12 years old and disabled persons who cannot wear a mouth mask due to their disability).
  • Bring a current medication schedule with you to the UZA. During this special period, a complete and accurate overview of the medication you take at home is particularly important.

On this page you will find a route description and more information about parking

Are you coming by public transport? Then be sure to check the website of De Lijn concerning the precautions that have to be taken and the (adjusted) timetable of your bus or tram line. 

Arrival at the UZA

Your first stop will be the check-in at the main entrance of the UZA. Keep your QR-code ready to speed up to process of getting to your appointment.

Once you've passed the access control, you can report to the policlinical registration office (in the entrance hall) or directly go to the office of the medical service where you have an appointment. Upon your arrival at the correct service, register (again) at the reception and take a seat in the waiting room. Here your healthcare provider will pick you up.

In the UZA


  • Keep your face mask on at all times so that your nose and mouth are always covered. 
  • Always maintain a distance of 1.5 meters (5 feet)
  • You can use the elevator with max. four people at a time.
  • Practise hand hygiene. Wash and disinfect your hands, hand sanitizer is available. 
  • Leave one empty seat between two persons.
  • Follow the instructions of our staff carefully.

Restaurant and shops

Temporary opening hours:

  • Shop & Go Delhaize: weekdays from 8:30 am to 8:00 pm, weekends from 12:00 pm to 6:00 pm
  • Souvenir shop: weekdays from 9:00 am to 4:00 pm, weekends closed
  • Cafeteria: weekdays from 8:00 am to 7:00 pm, weekends and holidays 12:00 pm to 6:00 pm (max. 4 people per table)
  • Sandwich bar: weekdays from 8:30 am to 3:00 pm
We are using extra employees to avoid long queues. Always keep sufficient distance in the queue.