Everything you need to know about your consultation: appointments, registration and invoice.
To make an appointment, call the medical service you need directly or via +32 (0)3 821 30 00. Your GP may also arrange an appointment for you in case of referral. To arrange a follow-up appointment, please report to the main reception at the entrance hall.
If you are unable to attend the hospital at the arranged time, please contact your consultant's secretary to cancel or reschedule your appointment so we can help other patients.
On arrival, please report to one of the following desks:
To the policlinical registration office – in the entrance hall, at the right of the stairs:
Directly to the office of the medical service:
For administrative and medical purposes, your full details should be registered correctly. Therefore your records are checked by means of official identity documents.
In some cases a deposit of 50 euro is required:
What do you need to bring for your registration?
If you or your family want to stay near the hospital prior to, during or after your visit, you can go to hotel Drie Eiken, located right next to the hospital.
Your family can also stay at guest house Ter Weyde, also located close to the hospital.
Two months after your consultation you will receive an invoice, which is drafted as clear and transparent as possible.
The invoice has to be paid within 14 days after reception. If you have questions concerning your invoice or payment difficulties, please contact the debtors ledger (Debiteurenadministratie).
If you do not pay, interest on arrears corresponding to the legal interest rates are charged after the first formal notice of the hospital, including an auditional audit and account charge of 2,48 EUR. If you still do not pay, the file will immediately be transferred for debt recovery. If a letter of formal notice from a judicial executor or judicial proceedings are necessary, an additional flat-rate assessment of 10% of the invoice will be charged, with a minimum charge of 50 EUR.
For more information about your invoice, please contact the debtors ledge on +32 3 821 31 28 (from Monday to Friday 08:15-12:00 and 13:00-16:30) or facturen [at] uza [dot] be
Report any complaints within 14 days after receiving the invoice by means of a letter to the following address, including the invoice number and description of the complaint:
UZA
Debiteurenadministratie (Debtors Ledge)
Drie Eikenstraat 655
2650 Edegem
If you feel that you need help communicating in Dutch, you may bring along a native speaking relative to the hospital. The Antwerp University Hospital may also consult a network of foreign language speaking staff, interpreters, the interpreting service of Antwerp and the telephone interpreting service Babel. To request an interpreter, please let us know in advance when scheduling your visit.