Coronavirus COVID-19

Informatie voor patiënten en bezoekers
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Hospitalisation at UZA

Hospitalisation at UZA

NLFR

The government has decided that all Belgian hospitals must postpone plannable, non-urgent hospitalisations from Monday 26 October. 

Your treating physician will make an accurate assessment of whether: 

  • your hospitalisation can go ahead;
  • your hospitalisation can be postponed. 

We will notify you by telephone if your hospitalisation has been postponed. If you do not receive a call from us, your hospitalisation will take place as scheduled at the UZA.

If your hospitalisation was cancelled in the past few weeks, we will contact you to schedule a new one. 

You do not have to contact us by telephone yourself. 

Patient journey

UZA has taken the necessary measures and is doing everything possible to welcome patients, visitors and employees in a safe manner. We ask that you follow these guidelines carefully in order to protect yourself, other patients and our employees.  

Pre-screening

Patients that are being admitted are pre-screened for COVID-19.

What does this mean for you?

We will personally call you three days before your admission, go through a few questions with you and check whether:
  • the screening can take place at your home;
  • the screening will take place in the UZA screening unit.
The screening takes place one or two days before your admission.
  • In the event of a negative result (you do not have COVID-19), we will not call you. You can simply present yourself at the check-in area (main entrance) the day of your admission. You will receive a QR code in advance by email.
  • In case of a positive result (you have COVID-19), your treating physician will personally contact you to discuss your further journey.
 

Check in online via UZA@ home

Please check in beforehand via UZA@ home, the patient portal of the UZA.

Two days before your admission you will receive a text message with a box code. Use this code to log in to UZA@ home. Online check-in allows you to avoid queues and progress quickly to reporting for your appointment. This way you also contribute to your own safety and the safety of our staff and other patients.

Read here how to log in to UZA@ home.

Coming to the UZA

  • Arrive on time, but not too far in advance. 15 minutes before your appointment is sufficient. This will enable you get through check-in smoothly and will allow us to guarantee sufficient physical distance.
  • Wear your own face mask when you come to the UZA (exceptions: children up to 12 years old and disabled persons who cannot wear a mouth mask due to their disability).
  • Bring a current medication schedule with you to the UZA.  During this special period, a complete and accurate overview of the medication you take at home is particularly important.

On this page you will find a route description and more information about parking

Are you coming by public transport? Then be sure to check the website of De Lijn concerning the precautions that have to be taken and the (adjusted) timetable of your bus or tram line. 
 

Arrival at the UZA

Your first stop will be the check-in at the main entrance of the UZA. Keep your QR-code ready to speed up to process of getting to your appointment.
 
 

Please read here where you will have to register once you've passed the access control

In the UZA

Important:

  • Keep your face mask on at all times so that your nose and mouth are always covered. 
  • Always maintain a distance of 1.5 meters (5 feet)
  • You can use the elevator with max. four people at a time.
  • Practise hand hygiene. Wash and disinfect your hands, hand sanitizer is available. 
  • Leave one empty seat between two persons.
  • Follow the instructions of our staff carefully.
     

Visitation

Please read the full visiting policy here

Restaurant and shops

The cafeteria at the front of the entrance hall is closed. The Shop & Go Delhaize, sandwich bar and the souvenir shop will remain open.

We are using extra employees to avoid long queues. Always keep sufficient distance in the queue.

Temporary opening hours:

  • Shop & Go Delhaize: weekdays from 8:30 am to 8:00 pm, weekends from 12:00 pm to 6:00 pm
  • Souvenir shop: weekdays from 9:00 am to 16:00 pm, weekends closed
  • Cafeteria: closed
  • Sandwich bar: weekdays from 8:30 am to 3:00 pm